Return Your Order – Quick & Simple Process
Last updated: 6/9/2025
1. Return Window
You may return most new, unused items within 30 days of delivery.
2. Conditions for Return
Items must be:
Non-returnable items include:
3. Return Process
To initiate a return, please contact us at support@bigssports.com with your order number. We will provide return instructions and a return shipping label (if applicable).
*10-15% restocking fees may apply to certain items*
4. Refunds
Refunds are issued to the original payment method within 5-10 business days after we receive the return. Shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
To exchange a product, follow the return process and place a new order for the desired item.